FAQ

Questions hosts ask before they switch.

Straight answers on plans and billing, channels, direct bookings, the inbox, your team and your data. Can't see yours? Email us.

Plans and billing

What is free, what Pro adds, and how the bill works.

What's on the free plan?

Unlimited listings, with no card and no time limit. You get the calendar for all of them, a booking page for every listing, the inbox for your direct guests, the phone app and your team. Calendars sync with Airbnb, Booking.com, Vrbo and any other site that gives you a calendar link (iCal).

What does Pro add?

A direct connection for each listing you choose: Airbnb, Booking.com and Vrbo, plus Expedia, Agoda and Trip.com for hotels and B&Bs. Your prices, open dates and stay rules go out to those channels, bookings come in with the guest and the amount, and their guest messages land in your inbox. Pro also brings per-channel prices, PriceLabs, automatic reviews of Airbnb guests and data webhooks.

Compare the plans
How much is Pro, and is it per account?

Pro is $10 USD per listing per month. It's per listing, not per account: add all your listings free, then turn on channel sync for the ones you want connected. The rest stay free.

Which currency will I pay in?

The currency of the country your listing is in: $15 AUD in Australia, £8 GBP in the UK, $18 NZD in New Zealand, €9 EUR in euro countries, $15 CAD in Canada and $10 USD everywhere else. If you already pay in US dollars, you stay on US dollars.

Is there a free trial of Pro?

There's no trial, because the free plan has no time limit. Pro has a 90-day money-back guarantee instead: email us within 90 days of first subscribing and we refund everything you paid for Pro. It applies once per account.

The full wording, in our terms
How do I stop paying?

Turn channel sync off for a listing in the app. It keeps syncing until the end of the period you've paid for, then billing for it stops. The listing, its bookings and its calendar stay, and any calendar links it had take over again.

Channels and sync

How each site connects, and what happens when it does.

Which channels does Host Port connect to?

On Pro, six are built in: Airbnb, Booking.com and Vrbo, and Expedia, Agoda and Trip.com for hotels and B&Bs. Browse more channels in the app also opens Channex's marketplace of 488+ more booking sites. On every plan, any site that gives you a calendar link connects by iCal, Riparide and Hipcamp included.

How each channel connects
What's the difference between a calendar link and a direct connection?

A calendar link moves booked dates and nothing else, over two links: the site's link pasted into Host Port, and Host Port's link pasted into the site. Host Port reads each one about every 15 minutes, and each site reads yours on its own timetable. A direct connection also sends your prices and stay rules, brings bookings in with the guest and the amount, and brings guest messages into your inbox.

How quickly do changes reach my channels?

On a direct connection, changes are queued and sent within minutes. The availability queue runs every 2 minutes, every connection is reconciled every 15 minutes, and each night Host Port checks the year ahead against what Channex holds. Calendar links are read every 15 minutes, and each site reads Host Port's link on its own timetable.

Will connecting change my prices on the channel?

Yes, on purpose. Connecting sends your Host Port prices, stay rules and open dates, and they replace what's on the channel, including prices set there for single dates. Dates you blocked by hand on Airbnb, Booking.com or Vrbo don't come across, so block them in Host Port too. The app takes you through four checks before the Connect buttons appear, and keeps the listing closed on its channels until you press Open.

I use another channel manager. Can I still connect?

By calendar link, yes. For a direct Airbnb connection the other channel manager has to go first: Airbnb won't connect while one is linked to your account. Booking.com also takes one connectivity provider at a time.

Can I use PriceLabs?

Yes, on Pro, with your own PriceLabs account. Connect it to a listing with channel sync and PriceLabs sets that listing's nightly prices, minimum stays or both on your connected channels. Host Port shows the live price on your calendar. Switch PriceLabs off and Host Port's own prices go back out.

Can I bring my listings over from Airbnb or Booking.com?

Yes. Paste an Airbnb or Booking.com listing link and Host Port fills in the name, description, photos, amenities, guest count, rooms and address. Your bookings come in when you add each site's calendar link, or when you connect the channel on Pro.

Direct bookings and payments

Your own booking page, and what card payments cost.

Do I get my own booking page?

Yes. Every listing gets one on every plan, including Free, and your homes can share one page as your own website. A booking made there lands on your calendar and closes those dates on your channels.

See a real one, live
Do guests book straight away, or do I approve them?

You choose for each listing. With request to book you have 24 hours to accept or decline, and nothing is charged until you accept. With instant book, guests book and pay straight away.

What does it cost to take card payments?

Host Port takes nothing beyond Stripe's own card fee, and guests pay into your own Stripe account. On newer Stripe accounts, Stripe bills its fee to you directly. On older ones, where Host Port pays Stripe, you pay Stripe's standard card price for your country at cost: 1.7% + 30c in Australia, 1.5% + 20p in the UK, 2.9% + 30c in the US and Canada, and 1.5% elsewhere.

Can I use my own domain?

Yes, on every plan. Add a domain you already own, and your booking pages answer on it.

Can guests buy extras, sign an agreement or leave a deposit?

Yes. Each stay can have its own page where guests buy the extras you offer (parking, a cot, a pet fee, early check-in or late checkout), read and sign your rental agreement, and leave a security deposit as a hold on their card, charged only if you claim it.

Can I offer promo codes and gift cards?

Yes. A promo code can cover one listing or several, and gift cards can be sold as credit or as a set stay.

The inbox and the app

Guest messages, messages that send themselves, and your phone.

Which guest messages come into the inbox?

Your direct guests' messages, on every plan. On Pro, Airbnb, Booking.com and Expedia messages come through the connection, and Vrbo, Agoda and Trip.com messages come in by email. Each reply goes back to the guest the way their message came.

Try the inbox
Can messages send themselves?

Yes. Write each listing's messages once and time them from the stay: after booking, before or on check-in day, after check-in, before or after checkout. Each stay's queue sits in its conversation, where you can send one now, edit it, reschedule it or skip it. Direct guests get them by email; Airbnb and Booking.com guests get them through the connection, on Pro.

How automated messages work
Does it help me write replies?

Saved replies for each listing fill in the guest's details for you, a Suggest button drafts a reply for you to edit or bin, and guest messages are translated into your own language.

Is there a phone app?

Yes, Host Port for iPhone and Android, with your calendar, inbox, listings and team, and alerts for new bookings, changes, cancellations and messages. Quiet hours hold alerts until they end, rather than dropping them. Get it on the App Store or Google Play.

Team and access

Co-hosts, cleaners and managers.

Can my co-host or cleaner have their own login?

Yes. Invite them and choose, listing by listing, what each person can see and change: the calendar, pricing, guest messages, listing details, channel connections and booked revenue, each at no access, view only or full access. Start from a role (Cleaner, Property manager or Co-host) and adjust it.

What does a cleaner see?

The Cleaner role sees the calendar and the listing details and gets the notes you send, with prices and guest chats hidden. A note goes to one person, can carry up to four photos and never shows the guest's name.

Do team members cost extra?

No. Pro is billed per connected listing, never per person, so inviting your team costs nothing.

Data, security and leaving

Where your data lives, and how to take it with you.

Where is my data kept?

With Supabase, our hosting and database provider, in its Tokyo, Japan region. It is encrypted in transit and at rest.

Our privacy policy
Can I get my data out?

Yes, on every plan. Download your guest list as a CSV, and set up a data connection to pull your bookings, calendar, reviews and earnings into Google Sheets, Excel or your own tools, as CSV or JSON.

How data connections work
Can I delete my account?

Yes, from your account settings in the app. Turn channel sync off on your listings first, so billing stops. Deleting is immediate and can't be undone.

How do I get help?

Chat with us from the button on this site, or email us.

Still deciding? Start on the free plan.

No card and no time limit. Switch on Pro for a listing when you want it connected directly.

Why hosts switch

Laurie saved $4,000 last year when he switched to Host Port.

“I was paying hotel money for software I needed a training call to understand. Host Port does the same job for a fraction of it. One calendar, every channel, and nothing I have to think about on a changeover day. Moving all four took less than an hour to do.”
Laurie ShawAirbnb host, 4 listings on Host Port
See Host Port pricing
Laurie Shaw, smiling with his arms folded, standing in a cobbled market laneway.
Laurie runs all four of his stays from one Host Port calendar.

Ready to run every stay
from one calm place?

Free to start, no card needed. Cancel Pro any time. We'll be here either way.

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